After reading this week’s material, consider and address:
– What are some of the elements of customer service? Explain how they are measured.
– Looking at innovation and modernization needs of retail managers, how do customer expectations influence customer satisfaction?
– Explain how a commitment to customer success is the highest level of customer management.
Instructions: Your initial post should be at least 250 words. Please respond to at least 2 other students. Responses must be a minimum of 100 words each.
Initial Post Due: Thursday, 11:55 p.m., ET
Responses Due: Sunday, 11:55 p.m., ET
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