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Word limit: 2000 wordsAPA referencing format1. this is an essay of 2000 words. It is about customer relationship management and relationship marketing in the accommodation sector.2. The main five areas have listed, you need to include all of them in your essay.3. The marking criteria is very important for this essay, it gives some specific requirements for this essay, please read and follow it strictly.4. Use at least 6 references and use APA referencing format.