LP5 Webinar1) Waiting lines Assessmenthttps://online.adobeconnect.com/p4ycnv4vx2x/?launcher=false&fcsContent=true&pbMode=normalAssessment – Find a youtube video or other online news article regarding waiting lines, or research another company you can identify that has a unique and effective que system (Disney, Ikea, Walmart, Target, Vehicle Repair shops, Verizon stores, black Friday issues, doctors office, restaurant – bar, reading material). Write a short (10-15 sentence) summary about the video/article and include to the article your thoughts about queues after reading the chapter identify some key points from the article.https://www.youtube.com/watch?v=6OJIy-PzCgs (volume cutting out about 2.5 minutes)https://www.youtube.com/watch?v=zuJlaVqe69IKey terms to considerRides per capita (add additional attractions $$, guest behavior – perception of wait time – Delphi Study)Wait time (how is measured minutes, hours, etc)Customer satisfaction – child and parents,Staff member – “costume”
