DEVELOP AND USE EMOTIONAL INTELLIGENCE
Task 1 – Theory: Short Answer Questions
Task 1 requires the Learner to demonstrate their knowledge of typical activities experienced in the management and leadership field of work. To enable you to do this, answer the following questions on your own paper placing your name and group identifier at the top and the question number beside your answer.
a. Explain emotional intelligence principles and strategies.
b. Describe the relationship between emotionally effective people and the attainment of business objectives.
c. Explain how you communicate to a diverse workforce which has varying cultural expressions of emotion.
d. Explain the use of emotional intelligence in the context of building workplace relationships.
Task 2 – Project: Identifying Personal Behaviours
To achieve this, you must keep a journal which is a daily record of where you showed emotional strength, weakness, how you felt and triggers that evoked an emotional response in you.