After reading Chapter 21, Conflict, Workplace Violence, and Negotiation, describe a scenario that
details a conflict you have experienced or witnessed between coworkers. After presenting your
scenario, provide a discussion on the following concepts.
1. Identify how the conflict impacted your ability to preserve your relationship(s) with the
individuals involved.
2. Describe how you recognized and managed the source of the conflict.
3. Identify how you recognized and responded to the conflict.
4. Discuss how you can best resolve conflicts with difficult people
5. Analyze the most effective communication skills needed to resolve conflict.
A minimum of two scholarly references are required for this assignment. APA format is required for
page set up for essay or PowerPoint.
If you choose to submit a VoiceThread, start in PowerPoint, use key bullet points without
paragraphs, and include voice narration of slides (see the VoiceThread links in this Module). Be sure
to share the VoiceThread with this course.
